Whether you’re preparing for your first appointment or have questions about physical therapy, insurance, billing, or our services, you’ll find answers to many of our most frequently asked questions below.
Getting Started
Whether you’re new to physical therapy or scheduling your first visit, these questions will help you know what to expect before you arrive.
What should I bring to my first appointment?
Please bring:
- Your photo ID
- Your insurance card (if using insurance)
- Any requested paperwork
- Comfortable clothing for movement
What should I wear?
Wear comfortable clothing that allows you to move easily. Depending on the area being treated, shorts or a loose-fitting shirt may be recommended.
How long is my first appointment?
Your first visit typically lasts 40 to 60 minutes and includes a comprehensive evaluation, discussion of your goals, and development of your treatment plan.
What happens during my first visit?
Your physical therapist will review your medical history, discuss your symptoms and goals, evaluate your movement, and develop a personalized treatment plan.
Will I receive treatment at my first appointment?
In most cases, yes. Your first visit typically includes a comprehensive evaluation, and your therapist will often begin treatment the same day if appropriate.
Should I arrive early for my first appointment?
Please arrive 10-15 minutes before your first appointment to complete any remaining paperwork and allow time for check-in.
Your First Appointment
Knowing what to expect before your first visit can help you feel more comfortable and prepared.
How do I schedule an appointment?
You can schedule an appointment by calling your preferred Optimum Therapies location. Our team will help you find a convenient appointment time and answer any questions before your first visit.
Do I need a prescription for physical therapy?
In many cases, no. Patients in Wisconsin and North Dakota can often begin physical therapy without a prescription or referral, although insurance requirements may still vary by plan. We’ll verify your benefits before your first appointment whenever possible.
Can I choose where I receive physical therapy if my doctor referred me?
Yes. In most cases, you have the right to choose where you receive physical therapy services, even if your physician or surgeon refers you to physical therapy. If you have a referral or prescription, you can typically choose the clinic that’s most convenient for you or best meets your needs.
If you’d like to receive care at Optimum Therapies, our team is happy to help coordinate with your referring provider if needed.
How soon can I be seen?
Appointment availability varies by location and provider. Our team will work to schedule you as soon as possible.
Can I choose which clinic I visit?
Yes. You may schedule at any Optimum Therapies location that’s most convenient for you. If you’re unsure which clinic is the best fit, we’re happy to help.
During Treatment
Every recovery is different. These answers explain what you can expect throughout your physical therapy journey.
How many visits will I need?
Every patient is different. Your therapist will recommend a treatment plan based on your condition, goals, and progress throughout your recovery.
Will physical therapy hurt?
Some exercises or treatments may cause temporary soreness, but therapy should not cause severe pain. Let your therapist know if something feels uncomfortable so your treatment can be adjusted.
Can physical therapy help me avoid surgery?
For many conditions, physical therapy can reduce pain, improve function, and help some patients delay or avoid surgery. Your therapist will recommend the treatment plan that’s right for your condition.
Can I exercise while I'm in therapy?
Often, yes. Your therapist will discuss which activities are appropriate and may modify your exercise routine while you’re recovering.
Do I need an MRI before starting physical therapy?
Not always. Many musculoskeletal conditions can be evaluated and treated without imaging. If additional testing is needed, your therapist will help coordinate your care.
How long does physical therapy take to work?
Many patients notice improvement within the first few visits, although every recovery is different. Your progress depends on your condition, goals, and treatment plan.
What if physical therapy isn't helping?
Your therapist will continually evaluate your progress and adjust your treatment plan as needed. If additional evaluation or referral to another healthcare provider is needed, we’ll discuss the next steps with you.
Insurance and Billing
Understanding your insurance coverage and financial responsibility can help you feel more confident before beginning care.
Do you accept my insurance?
We participate with many insurance plans. Visit our Billing & Insurance page or contact our Billing Department to verify your benefits before your first appointment.
Will you verify my insurance benefits?
Yes. Our team will verify your insurance benefits before your first appointment whenever possible and help explain your expected coverage.
What if I haven't met my deductible?
If your deductible has not been met, you may be responsible for a larger portion of your treatment costs until it has been satisfied.
Can I receive physical therapy without insurance?
Yes. Many patients choose to pay privately for their care. Visit our Private Pay page to learn more.
Can I use my HSA or FSA?
In many cases, yes. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) can often be used for eligible physical therapy expenses. Check with your plan administrator for details.
What is a Good Faith Estimate?
A Good Faith Estimate helps uninsured and self-pay patients understand the expected cost of their healthcare services before treatment begins. Learn more on our Good Faith Estimate page.
Direct Access
Many patients can begin physical therapy without first obtaining a physician referral. Learn more about how Direct Access works.
Can I start physical therapy without seeing my doctor first?
In many cases, yes. Wisconsin and North Dakota allow many patients to begin physical therapy without a referral, although insurance requirements may vary.
Will insurance cover Direct Access?
Many insurance plans do, but coverage depends on your specific policy. We’ll verify your benefits before your appointment.
Is Direct Access available in Wisconsin and North Dakota?
Yes. Both Wisconsin and North Dakota allow Direct Access to physical therapy, although insurance requirements may vary by plan.
General Questions
Here are answers to a few additional questions we commonly receive about our services and policies.
What conditions do you treat?
Our physical therapists treat a wide variety of orthopedic injuries, sports injuries, post-surgical conditions, balance and vestibular disorders, pelvic floor conditions, chronic pain, and more.
Do you offer dry needling?
Yes. Dry needling is available at Optimum Therapies. Contact your preferred clinic for availability.
Do you offer massage therapy?
Massage therapy is available at select locations. Visit our Massage Therapy page or contact your preferred clinic to learn more.
What if I need to cancel my appointment?
If you need to cancel or reschedule your appointment, please notify your clinic as soon as possible. We ask for notice by 3:00 p.m. the day before your scheduled appointment to avoid a cancellation fee.
Is there a cancellation or no-show fee?
Yes. Missed appointments or late cancellations may be subject to a fee in accordance with our cancellation policy.
Can I choose my physical therapist?
Yes. If you have a preferred provider, let us know when scheduling your appointment, and we’ll do our best to accommodate your request.
What if I don't see my question here?
We’re happy to help. Contact any Optimum Therapies location, and our team will answer your questions or connect you with the appropriate staff member.